CUSTOMER CARE
Shipping & Delivery Policy

Welcome to Fei! We are committed to providing you with the best possible service, and that includes ensuring a seamless and reliable shipping experience. Please take a moment to review our shipping policy.

• Orders are typically processed within 2-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email with your order details and tracking information.

• We offer various shipping options to meet your needs, including standard, expedited, and express shipping.
• Shipping costs and delivery times vary depending on the selected shipping method and your location.
• Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.

• Shipping costs are calculated based on the weight of your order and the selected shipping method. • You can view the shipping costs before completing your purchase during the checkout process.

• In the event of any issues with the delivery of your order, please connect with us at anytime by call or message.
• We will work with the carrier to resolve any delivery problems and ensure a satisfactory outcome for you.