At Fei, our goal is to ensure your satisfaction with every purchase. We understand that sometimes circumstances may require a return or exchange. Please review our policy below for information on returns and exchanges.
We only accept returns or exchanges for products that are damaged or defective upon receipt. If your item arrives in such a condition, please contact our customer support team immediately at [customer support email or phone number]
1. Please reach out to our customer support team within 5 days of receiving your order.
2. Provide Information: When contacting us, please provide your order number, a description of the issue, and clear photos of the damaged or defective product.
3. Evaluation: Our team will review your request and may ask for additional information or images to assess the issue.
We will gladly exchange the damaged or defective product with a new one. If the item is no longer available, we will issue a refund for the purchase amount.
If an exchange is not feasible, we will process a refund for the full purchase amount, including any shipping costs. Refunds will be issued using the original payment method.
You will be provided with a return shipping label if the return is approved. Please ensure that the item is securely packaged for return shipping.
Please initiate the return process within 5 of receiving your order. Returns requested beyond this timeframe may not be accepted.
Products that are not damaged or defective are not eligible for return or exchange.
If you have any questions or concerns regarding returns and exchanges, please contact our customer support team at [customer support email or phone number].
Thank you for choosing Fei. We appreciate your understanding of our returns and exchanges policy as we strive to provide you with high-quality products and excellent customer service.